Mendip Castors Terms and Conditions
Online Purchasing
Prices displayed for online products are purely for sale and delivery within the UK.
Invoices will be paid in Pounds Sterling.
Delivery charges are based on delivery to UK mainland destinations.
Products supplied according to the technical specifications shown.
Mendip Castors policy of constant product improvement may lead to a change of source or manufacture or order code from time to time.
To ensure that this does not cause any difficulties reasonable efforts will be made to inform buyers of any changes before supply.
Quotations
Prices quoted will remain valid for 30 days unless stated otherwise.
Retention of Title
Goods purchased against pre-existing trade accounts shall be,
and will remain the property of Mendip Castors until payment in full has been received.
If the customer remains in possession of goods supplied,
whether or not the customer has sold them,
Mendip Castors will be entitled to recover the goods from the customer.
Product Liability
Mendip Castors liability is limited to the value of the products purchased and we accept no liability for incidental or consequential losses.
Shipping and Handling
When ordering please be aware of the following delivery charges that apply to all UK mainland destinations.
Contact us for delivery costs if you need goods sent elsewhere and we will be happy to quote prices and delivery times for your specific requirements:
| Order Sales Value |
Delivery charge per consignment |
| Up to £150.00 net. |
£8.50 |
| Over £150.00 net. |
Free of Charge |
Dispatch method used is 24-hour (next working day) carrier.
Despatch
96% of orders for ex-stock items received and paid for by 2.30pm and for despatch to UK mainland destinations will be sent on the same day as the order is received.
For non-UK mainland destinations see ‘Shipping and Handling’ above.
Orders received after 2.30pm or at weekends will be despatched on the next working day.
Shortage, Damage and Non-Delivery
Short deliveries or damaged items must be notified to Mendip Castors within 48 hours of receipt.
Non-delivery of goods must be reported to Mendip Castors within 5 days of dispatch date.
Late claims cannot be accepted.
Returns
Mendip Castors want you to be pleased with your purchase.
All returns must be approved by Mendip Castors who will issue you with a returns authorisation number.
Telephone customer service on 01761 418501.
You can return purchased goods to us within 10 working days of receipt, providing they are unused and in their original packaging.
Outbound delivery charges will not be refunded and a restocking fee of 20% plus VAT may be charged.
Credits will be processed against the same card the purchase was made on.
Lead Time Items and Back Orders
If your item is not available ex-stock or has a delivery lead time we will order it for you.
You will receive confirmation of order details and lead times involved.
If you are not able to wait for the indicated delivery period please cancel your order by telephoning Customer service on 01761 418501 or by return of email within 24 hours.
If no cancellation notification or email is received we will assume that the lead time is acceptable and proceed with the order.
VAT
17.5% VAT will be added to orders placed from within the UK or European Union.
Payment Terms & Credit Card Security
Payment by credit card or cheque will be prior to dispatch unless a valid trade account already exists.
For the purpose of credit card security please phone customer service on 01761 418501 with your credit card details.
We will then process your secure payment and confirm dispatch.
Cheques are accepted with accompanying invoice, printable by clicking ‘Print Invoice for Postal Payment’ at the checkout.
Cheques should be made payable to ‘Mendip Castors’.
Data Protection
Please see our privacy policy.
Contacting Mendip Castors
If you need to contact us there are many ways to do so.
Use the online ‘Contact Us’ form for general enquiries, or the online ‘Product Enquiry’ form.
You will be asked for as much information as you can supply which will help us to identify specific castors or wheels to meet your requirements.
Alternatively you can telephone us on 01761 418501 or fax us on 01761 411522.
If you wish to write to us or send an order in by post, sent it to:
Mendip Castors
Second Avenue
Westfield Industrial Estate
Radstock
Bath BA3 4BH
|
